Shipping & Order FAQ
Where is my order?
Once your order is placed, you will receive a confirmation email.
If your order includes tracking, you'll receive a Track & Trace link once it has been shipped.
Processing time
All orders are processed within 1โ2 business days.
Orders are not shipped on weekends or holidays.
Shipping times
Estimated delivery times:
๐บ๐ธ United States: 5โ10 business days
๐ช๐บ Europe: 2โ5 business days
๐ International: 5โ12 business days
Please note that delivery times are estimates and may vary.
Shipping methods
We ship with trusted carriers such as DHL and local delivery partners.
Depending on your location, your order may be shipped with or without tracking.
Duties & taxes
Orders outside the EU may be subject to import duties and taxes.
These charges are the responsibility of the customer.
Delayed or lost orders
If your order hasn't arrived within the expected timeframe, please contact us at: [your email here]
We'll assist you as quickly as possible.
Damaged orders
If your package arrives damaged, please contact us within 48 hours with clear photos or a video.
We'll resolve it right away.
Important notice
We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping details provided at checkout.