Shipping & Order FAQ

📦 Where is my order?

Once your order is placed, you will receive a confirmation email.

If your order includes tracking, you'll receive a Track & Trace link once it has been shipped.

📦 Processing time

All orders are processed within 1–2 business days.

Orders are not shipped on weekends or holidays.

📦 Shipping times

Estimated delivery times:

🇺🇸 United States: 5–10 business days
🇪🇺 Europe: 2–5 business days
🌍 International: 5–12 business days

Please note that delivery times are estimates and may vary.

📦 Shipping methods

We ship with trusted carriers such as DHL and local delivery partners.

Depending on your location, your order may be shipped with or without tracking.

📦 Duties & taxes

Orders outside the EU may be subject to import duties and taxes.

These charges are the responsibility of the customer.

📦 Delayed or lost orders

If your order hasn't arrived within the expected timeframe, please contact us at: [your email here]

We'll assist you as quickly as possible.

📦 Damaged orders

If your package arrives damaged, please contact us within 48 hours with clear photos or a video.

We'll resolve it right away.

Important notice

We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping details provided at checkout.