Return Policy

Due to the nature of our products, returns are only accepted if items are unused, unopened, and in their original condition.

You may request a return within 14 days of receiving your order.

📧 Please contact us first at: info@lmbeautyofficial.com

Returns sent without prior approval will not be accepted.

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery.

Include clear photos of:

• The product
• The packaging

We will review your case and provide an appropriate solution, such as a replacement or refund.

To request a return, please email us with:

• Your order number
• The reason for return

Once approved, you will receive return instructions.

Please ensure:

• The item is securely packaged
• The product remains unopened and undamaged
• A trackable shipping method is used

Return shipping costs are the responsibility of the customer.
We are not responsible for lost return shipments.

For hygiene reasons, we cannot accept returns of opened or used products.

If a returned item is found to be used or opened, the refund may be declined.

Orders can be cancelled as long as they have not yet been shipped.

If the order has already been shipped, the standard return policy applies.

If your order has not arrived, please contact us.

We will initiate an investigation with the carrier and provide a solution if needed.

Once your return is received and inspected:

• Refunds are processed within 5–10 business days
• Refunds are issued to the original payment method

Shipping costs are non-refundable.